You can create a Kartlin Shopping account by following the 5 simple steps below :

  • Click on Login/Sign up
  • Click on Register
  • Create a new Kartlin Shopping account using your email ID or register via Facebook
  • Fill your personal details
  • Click on “Submit” and you’re all done!

How can I schedule a return for my order?

If you want to return a product, feel free to drop your request to our customer care team by emailing/calling us and our team will assist in returning your order.
For more details on the returns process, please refer to our Return and Refunds policy.

Is it possible to exchange my order instead of opting for refund?

If you wish to exchange your item to a new color or size, we request you to please return your original order and place a fresh order for your desired item. The refund for your returned order will be processed in 7-14 working days.

Can I exchange a defective or faulty item?

We do not provide exchange of items, however in case you wish to return a faulty or incorrect product, please drop your request to our customer care team by clicking here and our team will assist you to make a new order and alternatively help you with your return.

Can I return an item for an exchange instead of a refund?

If you’re looking to return a faulty or incorrect item, please get in touch with us so we can get this sorted for you.

You can return your item for an exchange , as long as the new item is available in stock. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.

Please refer to our Returns and exchange policy for more details on how to schedule an exchange

Which items are not eligible for return?

Yes, given below is the list of products not eligible for return:

  • Lingerie and Nightwear
  • Swimwear
  • Shapewear
  • Underwear
  • Socks
  • Opened & used cosmetic items and makeup tools
  • Items found with traces of wear & tear
  • Electronics under warranty: In case the buyer receives the product in decent condition with no damage, but encounters problems with it after 7 days, please contact the brand of the electronic product directly
  • Non-damaged, non-defective electronics with broken seals/tampered bar codes
  • Items marked as FINAL SALE

Shipping and delivery

I received an “Order Confirmation” email. When will I get my item?

You will receive your order in 2-5 working days after you have received the order confirmation email. This timeline might be longer if you have ordered from an international seller.

Will I get a call before delivery?

Not necessarily. As we work with multiple delivery partners, they each have their own levels of communications, such as SMSes, emails or calls.
Typically, they do contact the customer, prior to their arrival, but we are not able to guarantee that. If you are not available at the time of your delivery attempt, the courier partner will surely try to re-deliver to you at another time.

How to track my order?

You can track the real-time status of your order by clicking on “Profile” (Top right corner). Select “Orders” in the drop down menu to view details of your purchases.
Select the SOD you want to view and click “View”.

What if I’m not at home during delivery?

If you are not available at the time of your delivery attempt, our courier partner will surely try to re-deliver to you at another time.
In the event you wish to change your delivery address, please submit your request to our customer care team by emailing/calling us so that we can make the necessary arrangements.

How can I change delivery address/ phone number/ recipient for my existing order?

Please drop your request to our customer care team by calling/emailing and we will make the changes for you.

Can I check the item before signing during delivery?

No. The parcel can only be opened once you signed for the package. If you find an issue with the item, you can reach out to us here, and we will be more than happy to assist you with the returns process.

What are the operating hours of delivery service?

We work with multiple delivery partners, and operating hours for each delivery partner may differ However, you can expect your item to be delivered from 8:30am to 7:30pm
Our delivery partners will contact you prior to the delivery attempt in order to communicate the exact time of delivery.

I received a delivery confirmation email, but I have still not received my item?

In such cases, we advise you to check with your friends or family members incase they have accepted the parcel on your behalf.
Incase you still fail to locate your parcel, you can reach out to our customer care team and we will be happy to assist you.

I ordered 3 items but only received only 1. Why?

If you ordered from multiple sellers or storefronts in one order, then you would receive your order in separate parcels from each seller.
However, if you ordered all the items from the same seller and still find some items missing in your parcel, then please reach out to our customer care team and we will investigate the matter for you right away.

Can I pick my order from Kartlin Shopping office?

Unfortunately, we do not offer such a service right now.

Is it possible to get next day delivery?

Kartlin Shopping does not offer next day delivery services at the moment. However, please be rest assured that we will try our best to ensure your parcel is delivered within the promised delivery time.

What is the delivery fee charged by Kartlin Shopping?

There is a minimum purchase required to enjoy FREE delivery. Orders above R400/$4,56  payable can enjoy free shipping. For orders less than R400/$45  payable, the shipping fee per parcel is R50/$4,56 bearable by buyer.

Payments

Which currency can I pay in?

You can currently pay in ZAR/USD only.

How to pay?

To make a payment , Click on Cart > “Continue” > Select or input delivery address > Select Payment method (COD/Credit/ Debit Card/ Offline Epay, Internet banking) , and then click on “ Pay”

Can I change my payment method after order has been placed?

No. Unfortunately, once the order has been placed, you may not change your payment method.

What are the available payment methods on Kartlin Shopping?

We offer the following payment methods :

  • Cash on Delivery (COD)
  • Credit Card/ Debit Card

For more details on each payment method, contact our customer care team

Which credit cards are accepted for payment?

Kartlin Shopping accepts all major credit cards supported by VISA, Amex or Mastercard.
Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by our payment gateway partners.

Does Kartlin Shopping keep my credit card details once the transaction is completed?

We do not retain your credit card information after your order is completed; it is submitted directly to our payment gateway partners for payment processing.
Please be assured that every credit card transaction on Kartlin Shopping occurs within a secure environment.
Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard ) used by our payment gateway partners.

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